What is CCBill?
CCBill is a payment processor. Its consumer support site says that if a charge on your statement refers to CCBill, you purchased a subscription from a website that uses CCBill for billing. CCBill does not own or operate those websites. We are an independent review site, not affiliated with CCBill, and we cannot cancel for you.
CCBill cancel subscription: ways to cancel
CCBill lists several options and says to choose whichever suits you.
- Online search: at support.ccbill.com, select your payment method, enter two identifiers and cancel from the result.
- Phone: 888-596-9279 for the 24-hour Consumer Support center. Callers outside the US can find international numbers on CCBill’s contact page.
- Email: consumersupport@ccbill.com. CCBill says it replies within 48 hours.
- Live chat and online form: both are linked from the Consumer Support page.
If the search finds nothing, CCBill’s page says to submit the consumer support form with as much information as possible, or to contact Consumer Service directly.
The 24-hour rule for avoiding the next charge
CCBill explains that recurring memberships renew automatically at the end of the original term unless a cancellation request arrives 24 hours before the end of the billing period. It adds that the cycle starts immediately at sign-up and rebills to the minute from the first transaction. For example, a membership bought at 9 PM would renew at 9 PM on the renewal date, so the cancellation must arrive by 9 PM the day before.
Cancelling does not cut access right away. CCBill says you keep access until the end of the most recent term that has been paid for.
What a CCBill charge looks like on your statement
CCBill says subscription purchases appear discreetly as CCBill.com or CCBillEU, together with a toll-free customer support number. The exact item descriptor for each site is shown on the CCBill sign-up page. CCBill’s terms add that CCBill and the merchant appear jointly on your statement, with each product listed separately. You can also search your purchase history on the Consumer Support page using your card number, email address or subscription ID.
CCBill refunds
CCBill’s consumer terms say that when you cancel a recurring subscription, past recurring fees are not refunded, and that consumed goods and services are non-refundable. Refunds and returns are governed by the merchant’s own terms, and any refund CCBill or the merchant issues goes only to the original payment method. Contact the website’s support first, then CCBill, and keep your confirmation email.
Cancelled but still charged
CCBill’s advice is to forward the email that confirms the cancellation, from CCBill’s Support Center or the site’s webmaster, to Consumer Support. If it proves you cancelled before the charge, CCBill says it will credit your account for transactions made in error. If you cannot find the cancellation email, search your spam folder or ask the site to resend it.
Free trials, fraud and unknown charges
For a free trial paid by credit card, CCBill’s terms say your bank puts a Reserved Funds hold on the plan price, which typically takes 7 to 10 days to disappear after a cancellation. If you do not recognize a charge or suspect fraud, CCBill asks you to call Consumer Support at 888.596.9279 immediately and to be ready to verify your identity. Its terms also say it may block your information from all CCBill merchants after an unauthorized-use claim. If the issue is not resolved, contact your card issuer. In the US, the CFPB says a written billing-error notice within 60 days of the statement date protects your rights; this is general information, not legal advice.
Related guides
Charges can come from other billing companies too. See our guides to Segpay, Epoch and Probiller, browse the guides hub, or compare memberships in our porn deals hub before you rejoin anything.